iehitch 0 Report post Posted May 5, 2011 I have a 6800 printer with 8,004 prints, that I bought used. It worked fine until I had a paper jam. When I load the paper, reinitialize, power down & back up, changed paper rolls, etc. I get the Paper Jam 02 alarm. The printer will intialize and start to feed the paper, but then will stop and the message comes up. There is no noise, no jamming or damage to the paper edge. When I press the button to rewind the paper, the message Paper jam 23 comes up. I press the rewind button again and the paper will rewind and the Paper Empty display comes up. I took the covers off and used compressed air to blow out any possible dust and have also manually fed paper through to check for any blockage. I emailed Kodak and they were no help. They basically said "They have no idea". All they wanted to do was have me buy a replacement unit for $825.00 plus shipping. Does anybody have any suggestions? With such a low print count it would be a shame to use this unit for parts. I know a service manual would help, but we all know they are almost non existent. Thanks in advance. Quote Share this post Link to post Share on other sites
Mark Amies 1 Report post Posted May 5, 2011 I take it you have been on to Kodak or the people you bought it from? Quote Share this post Link to post Share on other sites
kreja 2 Report post Posted May 5, 2011 Here, this maybe help you. Its from diagnostics document that i have. Quote Share this post Link to post Share on other sites
iehitch 0 Report post Posted May 5, 2011 I did check with Kodak and after three emails. He told me that he didn't know and because it was not under warranty, they would exchange it for $825.00 plus shipping. That's why I'm reaching out to you guys for any suggestions. Thanks. Quote Share this post Link to post Share on other sites
iehitch 0 Report post Posted May 5, 2011 kreja Thanks for the info, but I have the same document, unfortunately it doesn't give the location of the sensor or the connector(s). Quote Share this post Link to post Share on other sites
BigMax 0 Report post Posted May 25, 2011 Normally just the leading edge sensor is soiled. Need to pull it apart and clean. Also make sure the firmware is up to date to use the latest Kodak ribbon. Quote Share this post Link to post Share on other sites
New Life 1 Report post Posted May 26, 2011 Hi, did you get other ERRORS like 71 ,91??? Is your printer running on the new consumible?? Quote Share this post Link to post Share on other sites
iehitch 0 Report post Posted May 26, 2011 Yes. After getting the Paper Jam 02, I rewind the paper and then get "Paper Jam 23". I press the paper rewind button and the paper rewinds and left at Paper Empty status. There is no paper edge damage. The paper just stops. If blown out all around the unit for a possible sensof blockage, but no luck I am on the new consumeable, CAT#1010867, and have upgrated the firmware. Before I go in and start taking apart a low milage printer, I just want to make sure I haven't missed something obvious. Thanks Quote Share this post Link to post Share on other sites
New Life 1 Report post Posted May 27, 2011 Hi,good morning This upgrade to the new consumible I had problems with 6800 / 6850 the Motor 1 had problem, doesn´t run smoothly . This will cause paper advance problems and that´s why you will have all kind of errors. Please run Diagnostics and do the following test -- Enable Motor1 to run and hold the drive belt with your hand-- If you manage to hold the belt,then your Main Board is faulty ( The Driver Circuit to Motor1 --Step Motor--) This Main Board is very expensive from Kodak and I manage to have them repaired locally ( Portugal) and since the beginning of the year I have repair about 6 Main Boards. Printer 605 no problem Kodak came out with a new Firmware update ONLY 6800 &6500 ----Feb. 2011-- I hope this will help Quote Share this post Link to post Share on other sites
iehitch 0 Report post Posted June 16, 2011 Hey, I was able to get the 6800 printing. After replacing the Paper Edge sensor, it still didn't work. My son took the controller board off of one of my parts units and the unit fired up. Fortunately, I had a parts unit. Unfortunately, I'm minus a backup controller board in case of another problem. Anyways, it's running. Thanks, evryone for your suggestions. It's great to have people out there to help. Greg Quote Share this post Link to post Share on other sites
nmadrid 0 Report post Posted May 8, 2012 Hi , I have a 6800 kodak printer, and is giving error paper jam 91, one the diagnostics possible causes are top sensor , but i see 3 top sensor , someone know which is the one causing that problem, or is the The CONTROLLER BOARD AY the problem ?? , thanks Quote Share this post Link to post Share on other sites
masterward 0 Report post Posted May 11, 2012 @nmadrid hi can i help u...did u clean all sensors of ur printer and reset connectos to controller board and junction board?if u have another printer try to swap controller to the printer that have problem and junction board also sensors... hope i your printer work after you doing what i've said...ty godbless... Quote Share this post Link to post Share on other sites
davidservice 0 Report post Posted November 22, 2012 Have you tried to clean the rollers with citrus cleaner? The rubber tends to get very hard after a while... Quote Share this post Link to post Share on other sites
Agustin betancourt 0 Report post Posted February 7, 2019 El 4/5/2011 a las 20:23, iehitch dijo: Tengo una impresora 6800 con 8,004 impresiones, que compré usadas. Funcionó bien hasta que tuve un atasco de papel. Cuando carga el papel, reinicio, apago y retrocedo, cambia los rollos de papel, etc. Me vende la alarma de Atasco de papel 02. La impresora se inicializa y se alimenta el papel, pero luego se detiene y se muestra el mensaje. No hay ruido, no hay atascos o daños en el borde del papel. Cuando se presiona el botón para rebobinar el papel, aparece el mensaje Atasco de papel 23. Presiono el botón de rebobinado recientemente y el papel se rebobinará y aparecerá en la pantalla de Papel vacío.Quité las cubiertas y utilicé aire comprimido para eliminar el polvo posible y también introducir papel manualmente para verificar que no hubiera obstrucciones. Le envié un correo electrónico a Kodak y no me ayudaron. Ellos no recibieron "No tienen idea". Todo lo que querías hacer era comprar una unidad de reemplazo por $ 825. ¿Alguien tiene alguna sugerencia? Con un recuento de impresiones tan bajo, sería una pena utilizar esta unidad para piezas. Sé que un manual de servicio ayudaría, pero todos sabemos que casi no existen. Gracias por adelantado. Buen dia!! Disculpe la molestia como pudo solucionarlo. Tengo exactamente el mismo problema. Exactamente lo mismo. Gracias Quote Share this post Link to post Share on other sites
Agustin betancourt 0 Report post Posted February 9, 2019 On 5/5/2011 at 4:16, kreja said: Aquí, esto quizás te ayude. Es del documento de diagnóstico que tengo. Buen dia!! Disculpe todavia contara con ese documento de diagnostico? Quote Share this post Link to post Share on other sites
marijo 7 Report post Posted February 11, 2019 Probaste con actualizar el firmware de la impresora. Quote Share this post Link to post Share on other sites