QSS 3212 ARCNET communication error 6901-0010

[michael71 0]

Hi,

I have the error "6901-0010 ARCNET communication error. Scanner AFC" on a QSS3212.

I had to do a fresh install because of a harddisc failure. There is no Scanner connected to the machine (but it had been delivered with a scanner twelve years ago). How can I get rid of this error?

[yustas 73]

1. Check the condition of the ARCNET.
2. Check the cable ARCNET for damage.
3. Check the Scanner AFC PCB.

What scanner model do you use?

[Dave S 82]

You need to load 32xx PRO software rather than the 32xx digital software.

As your machine no longer has a scanner connected to it.

[michael71 0]

@yustas: there is no scanner anymore.

@Dave S: Thank you for the information. I will try to get the software from Noritsu. The technician who removed the scanner must have installed this software, but he didn't leave a recovery. I only have the three Windows 2000 recovery CDs and the QSS-32xx installation CD.

[yustas 73]

Oh, sorry.
I missed the notice that there is no scanner.
Yes, you need a QSS32 PRO system program for your lab.
Contact me if you will fail to find it at Noritsu.
 

[michael71 0]

Hi yustas,

I get the error "yustas cannot receive messages" if I try to contact you.

[yustas 73]

yes-inbox was full.

Now all is fine, please send the PM.

[TECNOR 16]

Yes its correct you need System program QSS-32PRO for solved your problem.

[michael71 0]

I did a recovery of Windows 2000 (with the recovery CDs from Noritsu) and installed the "QSS-32Pro Main System Program Vers. 9.03S"

Now I get Arcnet Errors "6901-0008 Arcnet communication error. Processor" and "6901-2289 Arcnet communtication error. Printer, Processor, Image Processing PCB, LASER, D-ICE Control PCB"

I never had Arcnet errors before and all the cables and connections look good and I cannot find any dust in the connectors. The LVDS/Arcnet drivers in the Device Manager are the right ones from Noritsu-Koki.

Any ideas?

[Minilab service 238]

During instillation you missed one thing. Ask your software supplier. He will explain what to do and you solve all in few seconds.

One more thing - it was not necessary to run recovery, when you want to make PRO from minilab with scanner.

Edited January 17, 2019 by Minilab service

[michael71 0]

The recovery was necessary because of a harddisk failure some weeks ago.

Noritsu, where I got the software from, cannot help. They think it's a hardware issue and will only send a technician.

Has it something to do with the initial data?

[Minilab service 238]

It is very interesting - got software from Noritsu and how to install we have to explain. When software get from me I support customers, explain how to install and make settings there.

On first your message I see "I have the error "6901-0010 ARCNET communication error. Scanner AFC" on a QSS3212". That means you had Windows and software installed. Then why to make recovery? It was enough to upgrade software to PRO version.

If you did recovery after Noritsu software instillation you had on device manager remove PCI-LVDS/ARCNET board. After restart driver should load properly and you should have ARCNET and LVDS connections. Try do it now. After that you have to make software upgrade manually ( because automatic upgrade failed ) .

If even then have ARCNET errors disable QSS startup and run ARCNET test utility ( it is on your computer ) . Then can check all ARCNET.

Do not load initial data. You better load backup. On backup settings are current. Using it all settings will be restored and can work the same, as you worked before. On initial data minilab settings when it left factory. Since then minilab had many changes. Also initial data will not restore your print channels. They are only on backup. Backup files can be on floppy, or some other.

 

Edited January 17, 2019 by Minilab service

[michael71 0]

Thanks for your support Minilab service. It's a bit complicated. Twelve years ago it was a QSS-3212 with a S4 scanner. A year ago a noritsu technician removed the S4 and converted it into a HS-1800A. The scanner is no longer connected to the QSS-3212. 

The QSS-3212 worked fine until a few weeks ago there was a harddisk failure in the RAID 0. With a new disk at the Fasttrak controller (I did'nt make a new RAID 0, I just put one harddisk in) I installed the Windows 2000 recovery CDs and the QSS-3201/3202/3203 Software Version 6.00.013. And then I got the "6901-0010 ARCNET communication error. Scanner AFC" 

After a hint in this forum I now knew that I have to install the QSS32Pro software. As the technician did not leave a recovery of this software, I got the file from Noritsu, and they said I have just to install it.

But then I got the new Arcnet Errors, I mentioned above. I did remove the LVDS/Arcnet boards in the device manager (I have two boards, both have LVDS cable connected, but only the above one has fibre optics cable connected to the D-ICE controller board). After a reboot the driver version ist 4.6.2004.0 (same as it was before the reboot). When I tried to make a software update manually it shows everything except the Colorimeter Unit "without option" (Processor, Printer, Auto film carrier, etc.). 

The system version check shows Main with 9.03S.001 2008.10.27 / 6.00-001, Colorimeter Unit with 1.006 and NMC (Net Order) with 9.03S.001 (NetOrder API Ver. 2.03.00  00)

Everything else (Image Processing PCB, Image Correcting PCB, Printer, Processor, D-ICE Contoll PCB, Laser, etc.) is empty.

The self check shows a "Device Control Error" on the PCI-LVDS/ARCNET and errors on all PCBs.

 

 

Edited January 17, 2019 by michael71

[michael71 0]

Here are two screenshots of the Arcnet errors.

[Minilab service 238]

When you installed QSS-3201/3202/3203 Software Version 6.00.013 you had only scanner AFC communication error, but you didn't have communication error with other boards. After that was enough to install PRO software and this error should disappear. You didn't need to make recovery.

If after that you did not recovery then PCI board should work, as it worked before. Maybe you accidentally disconnected one of ARCNET cables ( transmitter, or receiver ) from minilab computer. Now you have not communication between PCI/ARCNET board and Digital ICE control pcb ( all other boards connected through it ) . 

When you removed hard disk you probably moved computer, or even disconnected it. Might be one of ARCNET cables is connected bad ( pulled out ) , or messed when connected back ( messed transmitter and receiver cables ) . 

Try to remove PCI-ARCNET board from Windows device manager and install again. Check ARCNET cable connections on computer and Digital ICE control pcb. One is clear - until on ARCNET test software you will not see Digital ICE control pcb then you will not see all boards on minilab.

You can't update boards now. Only when have ARCNET communication you can upgrade them.

 

[michael71 0]

Thank you very much for your suggestions, Minilab service. Now I am a big step further. I changed the two PCI LVDS/Arcnet PCBs (had to change the dip switches). And connected first only PC and D-ICE Control PCB. Connection ist ok. I connected the other fibre optic cables and the connection is still ok. Just the Colorimeter unit now has a connection problem. As far as I have seen there is only a serial connection on COM1 to the colorimeter. I did not change anything there. 

[michael71 0]

After a software upgrade of the colorimeter unit everthing works fine. 

Thank you very much, Minilab service!

[Minilab service 238]

Yes, you had to change switches, if changed boards. You have to upgrade software for all boards manually ( can do, if enter to service mode ) . Software upgrade can't run automatically, because it had to be done when you run software first time. It failed ( didn't have connections with boards ) .

Next time think twice where to buy software. You payed them, but I have help to install. I think it is not normally. Who sold have to support. I have software for all Fuji and Noritsu - main and optional modules.

[Baba19 0]

We have getting 6900-0001 main control error please help us out to solve the problem 

[Minilab service 238]

6900-0001 - ARCNET or LVDS cannot be used. Try remove PCI/ARCNET-LVDS interface from device manager. Then restart computer. Windows should find correct drivers.

[Bizee 0]

Hi every one please where  I will get QSS 3300 pro Main software

 

[TECNOR 16]

I have this