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dks 1810D measure lcd failed

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I need your help, the DKS 1810D miniab photo printer, it gives me an error when printing says: Source PC: production will stop. If the problem persists, write down the message and notify the technical service. Measure CD failed.

We have reinstalled the software and nothing. We clean the cable contacts and nothing. The problem that it generates is that it first focuses on the lens and then leaves it for the impression.

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