Lankey Posted July 14, 2011 Report Share Posted July 14, 2011 Hi, I have a mitsubishi 9550dw printer in a photo-me kiosk, I have taken it apart to clean the mechanism for the cutting blade and reassembled and now it just keeps tearing the ribbon - i am at my wits end - any help/pointers to try would be appreciated. many thanks in advance. Quote Link to comment Share on other sites More sharing options...
LJ Posted July 15, 2011 Report Share Posted July 15, 2011 I had the same problem with mine, was sorted out when they replaced the cutter. Wasn't too expensive. Quote Link to comment Share on other sites More sharing options...
Lankey Posted July 15, 2011 Author Report Share Posted July 15, 2011 Once the cutter was cleaned it cuts the paper ok but think I must have disturbed something somehow. From what I can workout the ribbon doesn't go anywhere near the cutting mechanism. The ribbon looks as though it is getting caught in the middle and torn outwards somehow. Quote Link to comment Share on other sites More sharing options...
Mark Amies Posted July 15, 2011 Report Share Posted July 15, 2011 OK, so where are you, in the UK? If you cannot speak to PhotoMe, then you shoudl check in with a company who sell Mitsubishi printers. Quote Link to comment Share on other sites More sharing options...
Lankey Posted July 15, 2011 Author Report Share Posted July 15, 2011 I am going to get a price on a replacement reconditioned printer from photo-me and possibly speak to photomart about servicing cost. My experience with photo-me service isn't to good - I called an engineer out with a fault on one printer and the engineer basically turned up, scratched his head, couldn't work out the problem by doing this and said I have two options spend many hundreds of pounds in his labour and he still may not be able to work it out OR buy a new printer!!. On another problem speaking with the "help desk" regarding a problem with the screen was told I would have to buy a complete new screen unit (which includes the PC section) and that it would take four days to even get a price on a reconditioned unit - I spoke to an old friend who repairs TV's who diagnosed a faulty board - I got one ordered with photo-me costing £14 and took 5 mins to fit. A couple of days later I got the price for the reconditioned unit at about £2000. I certainly can't knock the price of the photo-me part but am certainly disappointed at the buy a new one attitude ! Quote Link to comment Share on other sites More sharing options...
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