cecilh Posted February 14, 2011 Report Share Posted February 14, 2011 After updating to the new PYNK/Facebook software our kiosks are unable to send orders through to the minilab. The minilab PC can see the kiosks through the network but we cannot get orders sent through. Has anyone else had this problem? Quote Link to comment Share on other sites More sharing options...
frenchman Posted February 14, 2011 Report Share Posted February 14, 2011 log off your computer ,and restart in Administrator mode ,and check if the catalina server is strated (litle windows type MsDos) ,if yes ,make a search to see if the server (Kiasserver.properties) have the same IP adresse of your DKS computer. If no, go to start menu/all program/kias/ and click on start tomcat. Frenchman Quote Link to comment Share on other sites More sharing options...
cecilh Posted February 14, 2011 Author Report Share Posted February 14, 2011 Thanks The Catalina server is running and the kiasserver.properties is showing the IP address as 192.168.0.1 as per network settings. The DKS 1530 IP is 192.168.0.1 Subnet Mask is 255.255.255.0 Default Gateway - blank DNS servers - blank The only kiosk that we can potentially connect to the minilab is the one that doesn't have the Facebook/PYNK software update. However, even this is not working anymore! The settings on the kiosk are: IP: 192.168.0.5 Subnet Mask: 255.255.255.0 Default Gateway: 192.168.0.1 DNS Server(s): 192.168.0.1 Thanks Quote Link to comment Share on other sites More sharing options...
frenchman Posted February 14, 2011 Report Share Posted February 14, 2011 Ok Cecilh , look your post ,i see one aberation The settin g for your minilab it's the same of your kiosk !!!! ip of your minilab 192.168.0.1 ???? Default gatewayDns for your kiosk :192.168.0.1 ,like that your network can't be run fine !!! Change the setting of your minilab (exemple 192.168.0.20) ,i think it's better and don't change anything in your kiosk !!! regards frenchman Quote Link to comment Share on other sites More sharing options...
cecilh Posted February 14, 2011 Author Report Share Posted February 14, 2011 Sorry, that was a typing error. I actually have the DKS set to 192.168.0.8. Quote Link to comment Share on other sites More sharing options...
frenchman Posted February 14, 2011 Report Share Posted February 14, 2011 insert a default gateway = 192.168.0.1 in your DKS and reverify the kias properties the ipadress has to be the same of the dks 192.168.0.8 ,it's very important ,in the case of no, your kiosk can't print the order of the kiosk!!! by the promp command menu,you can ping the kiosk ? frenchman Quote Link to comment Share on other sites More sharing options...
cecilh Posted February 14, 2011 Author Report Share Posted February 14, 2011 Hi French Man. This is what I get when I ping the kiosk from the mini lab. Is this what I should be getting? Thanks for your help Ben Quote Link to comment Share on other sites More sharing options...
frenchman Posted February 14, 2011 Report Share Posted February 14, 2011 I don't know the V4.0 of your kiosk ,but can you go to config menu and DLS setting to see if the ip adress of the DLS is the ip adress of your DKS ! Frenchman Quote Link to comment Share on other sites More sharing options...
cecilh Posted February 14, 2011 Author Report Share Posted February 14, 2011 Thanks Frenchman, that's us back to where we were with our fourth kiosk (minus Facebook/PYNK software) being able to send to the wet lab. The other kiosks with Facebook/PYNK software installed are finding the minilab through the config menu. However, the orders will not send to the mini lab. One of the differences is that the kiosks do not ask for the customers name, telephone and address details, it goes straight to order complete and consequently does not send through. Quote Link to comment Share on other sites More sharing options...
frenchman Posted February 14, 2011 Report Share Posted February 14, 2011 In the kodak retail support kiosk ,i have see a patch for kodak kiosk V4.0 (Sp2) ,the explanation for this patch don't be clear ,maybe you downlaod this patch to correct your conexion probleme. link => http://www.kodak.com/eknec/PageQuerier.jhtml?pq-path=14969&pq-locale=en_US&_requestid=1998 Regard frenchman Quote Link to comment Share on other sites More sharing options...
cecilh Posted February 14, 2011 Author Report Share Posted February 14, 2011 Thanks Frenchman but this update appears to be for the Kodak Apex which we do not use. Quote Link to comment Share on other sites More sharing options...
Chopper Posted February 14, 2011 Report Share Posted February 14, 2011 Ben, i am confused, why have you not asked Tetenal service, i am sure Rob or Darren can help you. Quote Link to comment Share on other sites More sharing options...
cecilh Posted February 14, 2011 Author Report Share Posted February 14, 2011 Hi Chopper. We contacted them immediately when the problem arose. They are really helpful and knowledgable but didn't manage to get a resolution in this case. It seems their hands are tied as were looking for another £400 in order to purchase the enablement software. We just felt with the investment we had made in our kiosks and the probable purchase of an Apex later in the year that there would be a workaround, especially as the DLS enabler is currently active and able to communicate with the minilab and vice versa. It seems as if the PYNK/Facebook software does something to prevent communication as when sending lab orders the kiosk doesn't ask for the customer's details. As a result, the order appears as if it it's ok but is not sent through and not retrievable through order management. Quote Link to comment Share on other sites More sharing options...
CAMERA HOUSE Posted March 8, 2011 Report Share Posted March 8, 2011 go to setup and diagnose Quote Link to comment Share on other sites More sharing options...
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