Teddington Photo Centre Posted September 5, 2007 Report Share Posted September 5, 2007 We have a Whitech Scorpio Terminal which has just crashed, but Whitech seem to have disappeared off the face of the earth (or at least the UK). Does anyone have contact details or information about someone who can repair their terminals? David Quote Link to comment Share on other sites More sharing options...
kioskguy Posted September 5, 2007 Report Share Posted September 5, 2007 Whitech certainly have not disappeared. I'm not sure their latest address but you can always contact them through their main website. Search Whitech Solutions and you'll find a link. What is the problem - hardware or software? Quote Link to comment Share on other sites More sharing options...
Teddington Photo Centre Posted September 6, 2007 Author Report Share Posted September 6, 2007 I must be missing something. I've searched the internet, yellow pages etc but can find no up to date reference to Whitech in the UK. Their invoice for the terminal (just over two years old) has a phone number which is not recognised. I've tried emailing Whitech in Australia but have not had the courtesy of a response. The problem is that, after trying to sort out the software after a crash, the system asked for a password which apparently should have been given to us by Whitech but wasn't. In fact they left us with very little information - not even a manual. Once the unit had been installed, they seemed to be very lacking in customer relations. Any suggestions would be much appreciated. David Quote Link to comment Share on other sites More sharing options...
kikskiks Posted September 6, 2007 Report Share Posted September 6, 2007 Try this one http://www.swpp.co.uk/trade/8294.htm Quote Link to comment Share on other sites More sharing options...
Alan Posted September 6, 2007 Report Share Posted September 6, 2007 Try contacting Digikwik www.digikwik.eu they are Whitech UK Quote Link to comment Share on other sites More sharing options...
kioskguy Posted September 6, 2007 Report Share Posted September 6, 2007 Default password is 999. If it was more serious and you have had to re-install there are store codes and passwords unique to you that Whitech will have to supply. Quote Link to comment Share on other sites More sharing options...
Teddington Photo Centre Posted September 7, 2007 Author Report Share Posted September 7, 2007 Thanks to everyone who responded but the trail has gone cold. Both web sites lead to a Norweigian company called Digikwik, who presumably took over Whitech or had some involvement with them as their answerphone responds with 'Whitec International', and they make kiosks with 'Photo Teller' software. However, they have so far failed to answer my answerphone message or email. Any offers for a useless Quote Link to comment Share on other sites More sharing options...
photosave Posted September 7, 2007 Report Share Posted September 7, 2007 It's sad that Whitech have left you in the lurch - especially when we've had completely the opposite experience, although in our country we have an excellent distributor. Try www.kiosks.co.nz and send an email to Rob Howse who owns the company. Rob is a great guy who supports Whitech in NZ, The Pacific Islands and South Africa. As you'll be aware distance is no object when you can log on and work remotely. He's been doing this on our machines recently and it certainly saves some stress. Either Rob will be able to help or point you to the best contact in the UK to get a result Quote Link to comment Share on other sites More sharing options...
andy Posted September 8, 2007 Report Share Posted September 8, 2007 Try 01732 897959 we used this number last week. Quote Link to comment Share on other sites More sharing options...
Ignatius Posted September 19, 2007 Report Share Posted September 19, 2007 Have you sorted your problem? we are Whitech distis in South Africa. Please let me know. Rgds Ignatius - Labcare Quote Link to comment Share on other sites More sharing options...
Nick Posted September 26, 2007 Report Share Posted September 26, 2007 Want High-Margins? Start making up to 35% margins on photo merchandise today. Make sure you get your software in time for the Christmas rush by calling us right now on 0044 (0) 1732 89 7959 or e-mail sales@whitech.co.uk. Quote Link to comment Share on other sites More sharing options...
NeilT Posted September 26, 2007 Report Share Posted September 26, 2007 Want High-Margins? Start making up to 35% margins on photo merchandise today. Make sure you get your software in time for the Christmas rush by calling us right now on 0044 (0) 1732 89 7959 or e-mail sales@whitech.co.uk. I do hope this is not a blatent marketing link ,,,, Quote Link to comment Share on other sites More sharing options...
Nick Posted September 27, 2007 Report Share Posted September 27, 2007 No just in an email I received. It has a phone number that might be of use. Sales always seem to answer the phone. Quote Link to comment Share on other sites More sharing options...
MooDeCow Posted October 2, 2007 Report Share Posted October 2, 2007 what password is it after? ie, OS, Photo.Teller.. do you get past the license key check without any errors? what version are you running? do you even get into windows? if it is a hardware component do you have any idea which one it could be? Quote Link to comment Share on other sites More sharing options...
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