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DL430 lab problem


genstep
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Hello there.  We have a FUji DL430 and currently it is refusing to print. a child opened the door for the paper mid job and since it will not allow us to print.  It keeps saying to us the the printer is active (alert 2343) even though their is no job in it and it is clear of paper.  Any one any ideas why this is happening and how to fix it.

Thanks

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