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F390 ERRORS: PLEASE HELP


Alpek
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Hi Dear Minilabhelpers. Kindly help me to fix these 2 errors on my Frontier 390. They appear when loading the paper magazine.

E2430: PAPER WIDTH GUIDE 2 IN EXPOSURE SECTION FEED UNIT MALFUNCTIONS. CONTACT TECHNICAL REPRESENTATIVE;

and

E2439: CALIBRTION OF THE HOLE SENSOR IN PRINTER FAILED, (THIS IS FOLLOWED BY NUMBERS 202222... ).

My technician has failed to understand what are the cause for these errors. Please anyone with a clue help me.

Many thanks to you all.

ALPEK

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Hi Dear Minilabhelpers. Kindly help me to fix these 2 errors on my Frontier 390. They appear when loading the paper magazine.

E2430: PAPER WIDTH GUIDE 2 IN EXPOSURE SECTION FEED UNIT MALFUNCTIONS. CONTACT TECHNICAL REPRESENTATIVE;

and

E2439: CALIBRTION OF THE HOLE SENSOR IN PRINTER FAILED, (THIS IS FOLLOWED BY NUMBERS 202222... ).

My technician has failed to understand what are the cause for these errors. Please anyone with a clue help me.

Many thanks to you all.

ALPEK

you need replace ctl21 board.

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Dear Eder, Many thanks for your help. Please help me to identify the board you are telling me about. The location in the machine and the part number if possible.

Kindest regards,

Alpek

part no. 857C937440B easy to find is a big board in printer, in back side take out botton cover and you can see 2 big board one of them is the one i send you screen from part list manual. just folow firewire cable this cable is in the fma20 so i you see down you must find

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HI SERVMANMEX. THANKS FOR THE ADVICE.

DO YOU MEAN INSTALLING THE SOFTWARE ON THE SP2500 (FILM SCANER)?

REGARDS,

ALPEK

yes is a good obrservation, like servmanmex says, and i forget, reinstall the software i see wath happend, if all do the same then think in nreplace ctl 21.

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Hi Eder and SERVMANMEX, and others. Your help is highly appreciated. Kindly guide me about this. I have checked in the software floppy and compact discs I received with the machines and found just bacup and older versions of software. I do not even know exactly which softwares are needed. What I am sure of having is the C4-C5 for FDI only.

Kindly list for me which softwares with latest version so that I can look around for them.

Best regards,

Alpek

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  • 4 weeks later...

hello "servmanmex", please do you have all this softs :

toshiba recovery disk

A1 system software (any version)

B1 variety print service (standard)

backups on floppy disks (scanner and printer)

C4C5 (the same version you have installed on the client computer)

A3 (paper lut installer) latest version (I use type h)

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  • 3 weeks later...

ALPEX,

Please you open the I/O check screen to check the paper.. motor it can be a fuse broken or wrong at the PDC21 board ( or PDC25, i don't remember )

for the second error you have to clean all sensors in printer part include loading box, unit1...unit3...

don't reinstall it. you don't have abilities enough to do it so y will make it wrong if reinstall, the CTL board has no problem, don't care about it.

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  • 2 weeks later...

hi all

i faced all these errors befor

check the fuses in the main power supply board

there is about 13 fuse controls all the boards of machine

if you assigned the board check the blug of power in this board which has red and black wires it shuld have volage between 4.5 v - 24v

if the fuses is good , you have to find the sensors of the broken section and check the status of each one from the maintenance and setup in the scanner computer and move each part individualy to check motors and sensors because most of times the sensors gives wrong signals ,

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