alleng Posted February 8, 2011 Report Share Posted February 8, 2011 I have a Frontier 370 and I cannot get the bottom cassette location to load no matter what cassette I use. It acts like it is going to load then I hear a sound and it says paper jam every time, but it has not even pulled any paper out of the cassette yet. I thought it might be the motor, but I can hear something move after I close the door, then it says paper jam. It says error W-2408 Any Ideas? Quote Link to comment Share on other sites More sharing options...
AlexisMinilabs Posted February 9, 2011 Report Share Posted February 9, 2011 the same paper magazin charging it up ... try uploading another paper magazin at the bottom if you load two magazines on the bottom and not a problem charging base magazin q you would have to dismantle the base and check if the guide the base is tight Quote Link to comment Share on other sites More sharing options...
alleng Posted February 10, 2011 Author Report Share Posted February 10, 2011 No matter what cassette i use in the bottom it will no load. I checked it yesterday and marked the paper where it comes out of the cassette and after i tried loading it it had pulled the paper out of the cassette by about 5mm more but it then will jam. I also tried to stick a piece of paper through the slot into the paper path trrough the cutter section and I could not get it to go trough. Could the cutter be bad? Quote Link to comment Share on other sites More sharing options...
DTR Tech Posted February 16, 2011 Report Share Posted February 16, 2011 I am pretty sure the cutter blade is by default closed and will not allow anything through. Do you get any cutter errors? It is possible the belt is damaged or off track as well. Check the feed belt first then I would try checking things out in the printer I/O check. Try running the cutter unit and make sure it responds. Be sure you dont have the magazine in there when you do it and all interlocks are tripped.(doors are closed) Quote Link to comment Share on other sites More sharing options...
alleng Posted February 19, 2011 Author Report Share Posted February 19, 2011 I have gotten it to load a couple times now. I have to make sure almost no paper is sticking out of the cassette. It will then load without jamming, by hitting the cutter. The only problem is that sometimes it will just try to reload the paper even when the machine is sitting idle and it will jam against the cutter because it had advanced the paper out some during the first load. I don't know what is wrong, could it be a sensor that detects if the paper is loaded? Quote Link to comment Share on other sites More sharing options...
Aaron_RIMG_TSR Posted February 19, 2011 Report Share Posted February 19, 2011 Have you tried cleaning the sensors by removing the cutter unit and taking the cutter paper guide off. The lower sensor can collect a lot of dust causing ghost jams. The steps can be found on page 15-8 (section 15.1.11) in the service manual. At least this is where it is in the third edition. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.