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URGENT! Help needed Scanner SP3000


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I have a problem since this morning that I need to solve very urgently. Maybe someone has come across this:

When I insert a film in the SP 3000 scanner it is pulled in then nothing else happens. SO I cannot perform pre-scan or printing. This problem started in the morning after we printed quite a few films normally.

I restarted the system from start but the scanner part is doing the same: I cannot go beyond the insertion of film then nothing else works.

Digital media on the DICIII is working normal and is printing as normal.

Any advice is most welcome.

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