NeilT Posted September 7, 2004 Report Share Posted September 7, 2004 I hear stories about the first laser heads now failing, with stupid money for a replacment... The same will also happen with Noritsu and Agfa... So how are the good old Fuji digital labs doing, now that they are coming to age? Quote Link to comment Share on other sites More sharing options...
SueLloyd Posted September 7, 2004 Report Share Posted September 7, 2004 We've had our Frontier for 2 years now and all is fine - I'm not sure but I think Fuji now offer lifetime guarantee on the lasers. Quote Link to comment Share on other sites More sharing options...
NeilT Posted September 7, 2004 Author Report Share Posted September 7, 2004 But do you have to have a full maintenance contract for this to apply??? Quote Link to comment Share on other sites More sharing options...
SueLloyd Posted September 8, 2004 Report Share Posted September 8, 2004 I'm not 100% certain but I think the guarantee comes with terms of sale. Quote Link to comment Share on other sites More sharing options...
NeilT Posted September 8, 2004 Author Report Share Posted September 8, 2004 This is intresting if this is the case... do not asky me why, but I smell a fish.... Quote Link to comment Share on other sites More sharing options...
Posh Boy Posted October 14, 2004 Report Share Posted October 14, 2004 Sue is correct. The likes of Agfa reps were going round a year or so ago telling people that Fuji lasers were unreliable and expensive to replace. Fuji countered by saying out of the 1000+ Frontiers, they've only had to replace one laser and so to back up their confidence in the machines they have put in place a lifetime guarantee on lasers on ALL Frontier machines in the field, whether covered by warranty, service plan or whatever. Why do some reps have to slag off other equipment in order to sell their own? Now that's when I smell a fish! Quote Link to comment Share on other sites More sharing options...
NeilT Posted October 14, 2004 Author Report Share Posted October 14, 2004 The stories I have heard have not come from any reps, but from staff at a large pharmacy chain. If Fuji are doing a lifetime guarantee, then this is great news, and lets hope that other follow. Quote Link to comment Share on other sites More sharing options...
Guest Posted November 9, 2004 Report Share Posted November 9, 2004 Having been a Fuji service agent for several years, I can confirm that the failure rate of laser units is quite small, and any that have been replaced have been free of charge whether you have a contract or not. Hope this helps Gary Quote Link to comment Share on other sites More sharing options...
NeilT Posted November 10, 2004 Author Report Share Posted November 10, 2004 garyphot, thank you for this information , very nice to hear, and for any one looking at purchasing a mini-lab, then things like like this HAVE to be taken into consideration, good on Fuji Quote Link to comment Share on other sites More sharing options...
Posh Boy Posted November 25, 2004 Report Share Posted November 25, 2004 told you! Quote Link to comment Share on other sites More sharing options...
tango Posted January 18, 2005 Report Share Posted January 18, 2005 Hi garyphot, If I but a frontier lab, can it be possable to install or set up my self, I can install sfa238 from scratch, and build computer & networking. Or its a special job from Fuji? cheers Tango Quote Link to comment Share on other sites More sharing options...
Guest Posted January 25, 2005 Report Share Posted January 25, 2005 Hi Tango depends on which model of frontier. But it is possible provided you have at least some experience of operating one. You would also have to do some laser alignment set ups. Regards Garyphot Quote Link to comment Share on other sites More sharing options...
CPAC Posted April 30, 2007 Report Share Posted April 30, 2007 We just had a major problem in our lab and it's looking pretty serious , basically we experienced some really cold weather (not sure if it is the cause) however when we switched the machine on (Frontier 330) it cqame up with an error code SOS 2529 Looking at it in the manual it points to a # Number of Causes that we are curently trying to remedy. If anyone has any ideas on this error and/or some steps to take in order to solve this problem please let us know through here. We have checked all the Fuses on the Boards and Followed through the steps in the manual, however all is looking NOT-GOOD at the moment. CPAC. Quote Link to comment Share on other sites More sharing options...
Christina Rose Posted June 8, 2007 Report Share Posted June 8, 2007 Hi, I have more than 6 years experience in maintenance and servicing of fuji frontier minilabs. almost handle most of the modals except 590 and 500. generally laser unit failure rates very less in fuji frontier comparatively other Noritsu and agfa digital minilabs. in my experience only one laser unit has failed during this period. most of the machines are using very rough and tough conditions and yet no problem with any laser units. laser units are not That much costly. as in taken back scheam its available very cheap. refurbished also available. mostly problems with AOM drivers and LDD pcbs not in laser heads. for a better health always change laser filters and exposure section filters periodically. also keep room temp. cold atleast 26 degree.. Thats what i seen. usually Laser heads life span in terms of hours is 9000 hours.( Exposing hours.). after 9000 hours also laser units working very well. so its depends on ur luck...;-). best regards, baiju INDIA. Quote Link to comment Share on other sites More sharing options...
Christina Rose Posted June 8, 2007 Report Share Posted June 8, 2007 hi, SOS detection failed means laser unit didnt receive signals when post conducting. 99% chances to failure of AOM unit ( Aquostic opto modular". this AOM will drive the laser units. which produces a amplified signals to laser unit. replace AOM and check. its very easy to confrim that just remove ur AOm and put it to another frontier 330. best regards, baiju. Quote Link to comment Share on other sites More sharing options...
PeterD Posted August 1, 2008 Report Share Posted August 1, 2008 Having been a Fuji service agent for several years, I can confirm that the failure rate of laser units is quite small, and any that have been replaced have been free of charge whether you have a contract or not. Hope this helps Gary OK I have a Frontier 330 (Holland, 2003). I have contacted Fuji here and they said that I have one year warrenty and that"s it. If the laser unit fails after 1 year, you have to buy a new one. At this moment 23.000 euro. Our machine is, when I would sell it worth only 12.000 euro. Our laserunit gives daily errorcode W-2528...No problem at the moment, its about its lifetime. I can hardly believe that Fuji gives a liftime for it's laserunit. Is there anybody who can give me a phonenumber or adress, to confirm this story? (our problems are that the B-Laser, in the history of the laserbeam slowly rises from 72mA in february, to 78 mA at this moment. What is the limit, and when does it stops permanently?) (can you stop errorcode W-2528 every morning?) thanks Quote Link to comment Share on other sites More sharing options...
azfoto Posted August 1, 2008 Report Share Posted August 1, 2008 Hi, I'm experiencing laser malfunction in my Frontier 330 now ( Error: E-2522 , excessive B-SHG laser current detected), if it's true that laser is covered with lifetime warranty i would burst into tears of happiness. I simply can't afford spedning that much money. For my problem details please look at topic http://www.minilabhelp.com/forum/Blah.pl?m-1217518189/ Everything is described with screenshots. Who am I to contact? Thanks and have nice day, Bartek Quote Link to comment Share on other sites More sharing options...
emilianp Posted April 19, 2009 Report Share Posted April 19, 2009 Hi , i have a frontiner 570 In several hours of operation, white paper is transformed into a yellowish-white. Is posibele that the laser is the problem ? Thanks, Quote Link to comment Share on other sites More sharing options...
Christina Rose Posted April 19, 2009 Report Share Posted April 19, 2009 laser!! rare chance. but did you change stebilisers and check new upkeep prints? Quote Link to comment Share on other sites More sharing options...
Mr Noritsu Posted April 20, 2009 Report Share Posted April 20, 2009 Next big question is if Fuji will give a lifetime warranty on the Noritsu manufactured Fuji badged machines? Quote Link to comment Share on other sites More sharing options...
PeterD Posted April 22, 2009 Report Share Posted April 22, 2009 NO, the answer was: when you buy a car, there is no waarenty on the motor after so many years. (i'am not speeking of the official warrenty for a new frontier (laser)) Quote Link to comment Share on other sites More sharing options...
atan Posted November 9, 2009 Report Share Posted November 9, 2009 hi all.. i'd like to purcase 355, but i heard that the laser replacement was about US$ 10k. and the lasers are easy broken is it right? and i also got problem with the 355 electric consumtion power of 4.8kw is it possible to modify to become about just 3kg? thank you Quote Link to comment Share on other sites More sharing options...
Guest Posted November 9, 2009 Report Share Posted November 9, 2009 It is true that Fuji Laser have less failure in terms of Error messeges, but life span of Fuji laser is the same as other Digital Machines like Agfa or Noritsu. I'm in this trade of sales & service of digital machine from almost 15 years now. I'd noticed that there are very few laser failures in Noritsu though there are so many people who faced error messges which mean that laser unit is failure but in actual they need re-alignment of the unit with a special jig and instrument only. In other hand, Fuji laser behave wiered as there was no error unless laser unit fully stop working, one can feel overlaping of the colors ( specially it comes green on overall prints). Quote Link to comment Share on other sites More sharing options...
Kevbo37 Posted November 9, 2009 Report Share Posted November 9, 2009 In my limited experience the 350 series lasers are the most dependable. They are some of the oldest machines but have the lowest failure rate. Quote Link to comment Share on other sites More sharing options...
Christina Rose Posted November 10, 2009 Report Share Posted November 10, 2009 FYI static electricity is one of the major issues with laser units. whenever need to remove/ replace laser units, definitely wear antistatic wrist bands. especially red laser will get damage measly if don't have this safety measure. also should maintain equipment with proper earth connection. regards, C.....R Quote Link to comment Share on other sites More sharing options...
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