petitsam Posted July 22, 2009 Report Share Posted July 22, 2009 hi! everybody, the problem is that the frontier 370 don't print any photos even the test print is white. any help please? Quote Link to comment Share on other sites More sharing options...
Steven Deverill Posted July 22, 2009 Report Share Posted July 22, 2009 Don't know the machine but if you are getting white paper the other end then its not chemical and must be the laser in some way. have you messed with any connections? cleaned it? etc. I suppose it could be a software failing but as I said I don't know the lab. if you haven't tried already, shut it down and turn the power off at the mains. leave for 5-10 mins and reboot. that is just the first thing I would do in the same situation. hope someone on here can help more than me. good luck Steve Quote Link to comment Share on other sites More sharing options...
petitsam Posted July 22, 2009 Author Report Share Posted July 22, 2009 there is no error message but we still have only white paper when trying to print Quote Link to comment Share on other sites More sharing options...
Nand Gw Posted July 22, 2009 Report Share Posted July 22, 2009 Clean sub-scanner sensor D561,D562 Quote Link to comment Share on other sites More sharing options...
petitsam Posted July 23, 2009 Author Report Share Posted July 23, 2009 Hi! the problem is resolved we found a paper jam under the laser in a way that it was impossible to make any print. the photo goes under this paper jam and at the end it was all white. what was strange is not having any error message on the machine. this is for knowledge ; thanks for your assistance. Quote Link to comment Share on other sites More sharing options...
Christina Rose Posted July 25, 2009 Report Share Posted July 25, 2009 oh...very strange!!! Quote Link to comment Share on other sites More sharing options...
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