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backprint ribbon only printing half of line


need a new machine
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I have a frontier 390 and the backprint ribbon is only printing one of the two specified lines.  The area around it has been cleaned and new ribbons have been put on.  The second line always prints, while the top line will darken and then fade to nothing.  When the ribbon is taken out and set back in, it works for about 15 prints and then fades out again.  Any suggestions?

Jennifer

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Nothing seems to be wrong, at least not visually with anything surrounding it.  The surrounding area has been cleaned.  The ribbon itself also has a white line going through, against the direction of the ribbon, when left on for more than 30 images.  Maybe I am just missing some debris of some sort that is rubbing against it.

Jennifer

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