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Kiosk producing blank image at PIC


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Hi, I am running a 4 or 5 yr old ADPC connected to a Frontier 370, don't laugh: PIC V 2.5.1. I tried to configure a new  print size at the Kiosk, but when the order goes over to the  PIC, just a blank square comes up after opening up the order. This happened  when the system was new for 3x5 sz and it was some very minor fix at the Kiosk, but of course I can't remember it and Fuji doesn't want to help me with it.  HELP!  Thank you : :-/

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