Networking G4 Kodak Kiosk with Apex problems

[chelle]

Hi there, can anyone help.

We have 2 Kodak G4 kiosks and I am trying to network them both with our Apex. One kiosk has networked fine and we can send printing from the kiosk to the apex, no problem. But the other kiosk goes through the motions of letting me place the order, it prints out the receipt etc. but then the apex comes up with a message saying "there has been an error with the printer, please delete the order and try again". This particular kiosk will pick up the internet and I can print images from Facebook etc. it just wont print on the apex but I am not sure what I am doing wrong?

On both kiosks I chose the option to "Join the kiosk network" and both say the apex has been "found". I have set up the kiosk that wont print on the apex the same way as I have set up the kiosk that will work on the apex so I am confused why one worked first time and the other just wont print on the apex. I guess I must have overlooked something, but I am at odds to know what that something is!

Can anyone help before I hurl it through the window and onto the High Street!

Many thanks in advance

Chelle

[fling]

hi, are u sure both your kiosks are in the same workgroup, and have the same IP adress range??

you can also try to desatellite, and then resatelitte the faulty kiosk.

sometimes weird things ive seen happening with kiosks and apex!!!

[CAMERA HOUSE]

Check setting on kiosk for photo size selection. Compare with other kiosk.

[Trevor brown]

If the order is going to the APEX then the network settings are all ok. Have you tried savingyour settings on the Kiosk that

workd then loading them onto the Kiosk you are having problems with.

Use select all settings  then Load all settings.