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Kodak LED II 20P not printing


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I have color problems in our KODAK LED II 20P. It is ready for print but when print the paper exit of the procesor is virgin.  Machine no errors at any time, calibration can't correct that problem, it seem to be a Problemm in rotor, How can I fix it? is it possible to fix a rotor? what can I do, Pleas Help!!

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