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FRUSTRATED WITH KIS - what does r mean on LCD


ralphmalph
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I feal like KIS has defeated me right now-

I had a LCD replaced on 4/2010.  It went bad in 11/2011.  I kept it going by powering the machine on and off after I added the resistor

A NEW LCD came last week. KIS tech told me it was BRAND NEW. ( I waited almost 2 months because i did not want a refurbish) The LCD had a yellow circle with a R on it. The instructions say any LCD with the R must have the resistor plugged in. ( i thought this was strange but the tech swore it was new)

$ 4,000 later my LCD is showing 24 Pixel line after 1 DAY ! ! !  I dont even know where to go from here very upset

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  • 1 month later...

ralphmalph,

I'm very sorry about your situation because I put in your place.

In 7 years I have changed LCD 4 times and I know how frustating is spend

such money for a little shop like ours.

But, if paying you solve it, this would be only a question of money, the problem

right now, as I see, is even paying it's difficul to solve it.

That is worrying me!!

My last LCD is a used one and still works, but I know someday will come again

the nightmare. Then I'll have the change to connect a first resistor, if it comes

again a second resistor added, and after that buy a new one, but....as I see

that is becoming difficult now!!

Our technician told us that another shop had a similar problem like yours, difficult

to find a new or a reppaired LCD.

I'm still paying my DKS but I'll have to think about another printer if I want to

continue in the business. But this printer will be an ink one like Noritsu D1005

that give very good results. I'll keep DKS but trying to make it work less than

possible.

Please keep us informed about your solution, because your situation will be

our situation in sometime (I wish a long time).

Studio01

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I'm still paying my DKS but I'll have to think about another printer if I want to

continue in the business. But this printer will be an ink one like Noritsu D1005

that give very good results. I'll keep DKS but trying to make it work less than

possible.

Why not DKS4 which uses the LCD from DKS3 and there was never a problem with that LCD as it the different LCD model then one on the DKS2  ;)

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Hi Perica, you say:

"Why not DKS4 which uses the LCD from DKS3 and there was never a problem with that LCD as it the different LCD model then one on the DKS2"

First of all, my intention 7 years ago was buying a DKS making the monthly

effort of paying to the bank and after that (if the machine was still OK) be

relaxed for a time with one bill less to pay and getting (possibly) some profits.

I have to admit that is hard for us to keep paying month by month our

DKS. There are only 2 monthly payments to finish and the DKS will be all mine.

But this months are the worst in terms of crisis, so I count the days like Robinson

Crusoe.

We are happy to have daily work, others had to close the shop, so we can

pay the bills and live.

In this situation, as you can expect, I don't want (can't) to buy another machine.

I'll try to keep all possible months without the charge of paying DKS and

if DKS fails (that's my fear) I'll have to think about take another credit and

buy a new machine.

I'm sorry but after that, I don't trust at 100% in having another DKS machine,

so Noritsu can be a choice, with a looooower price than my DKS and with a

lower credit quote than the one I have right now. I know it's not chemical

but after some demonstrations I think it would be a good option for us.

This is what I think in the present moment.

My wish is finish paying and keep as long as possible my DKS 1510 because

I love the prints I deliver to my customers but if the LCD problem persists

and is difficult to get a new one, this worries me.

Studio01

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Good post studio. This is my lively hood, i would look elsewhere too (noritsu/fuji) if I had more capital. I don't think Kis understands this is how people make a living and feed thier families. We bough the 1550 new 6 years ago and just finished paying of last year. ( very high payments)

This LCD situation is unexceptable as far as I am concerned. I have been waiting since October and they have sent me two that I took the time to install and both had the 24 pixel line. Very frustrating situation. I even asked for the deposit back on my LCD which I gave to my tech and Kis said no.

  

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ralphmalph,

Yes is frustrating for us because we are a little shop (only my wife and I) and

we only have this machine for our daily work.

If my DKS fails I loose business. I can send prints to a Lab but I don't get

the same profits I need. I supose you have other machines or other business

lines otherwise you had to close the shop.

If my machine fails I need a fast solution (less than a week) I can't wait too

long, and, for the moment, all reppairs have been fast, but when I read your

comments in the forum I get nervous.

Studio01

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here is a update I got from my technician/friend

"Concerning the LCD, I got to the bottom of things finally; the Japanese tsunami crushed one of Epson's plants, the one that produced the LCD for your machine. This LCD is 10 years old technology and they are trying to use more modern equipment to build them but fail to the task, Of the last 3 shipments KIS received, every single LCD failed. They are working hard to solve this issue. I will keep you posted as per a new delivery date as soon as it becomes available."

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