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IM1500 Pro  not start


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I have 2 IM1500 Pro with te same problem.

When I turn on the two fronts lights are in orange stable , not blinking and stay there all the time .

If I connect to the DKS 1610 it's like nothing is conected , windows does not see the scanner.

if any have an idea that whats is wrong in both scanners please help me  .


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