Jump to content

dDP-411 printing problem


Brucels

Recommended Posts

Has anyone run into a TIF file that causes the dDP-411 to partially shut down when trying to print it from the OM-1 console? We have two such files from the same outside source. We and the Noritsu service technician have determined that they are properly speced for printing, and we can see no extraneous layers or channels in PhotoShop or Bridge, but when we get past the Print Size screen, the next screen almost immediately closes down, and several of the tabs at the bottom close, too, leaving just the desktop.

Any thoughts about what could be wrong with these files?

Thanks,

Bruce

Link to comment
Share on other sites

Of course, by now you've already printed these files for the customer right ?

You can just flatten the entire TIF and save as JPG to print.

As far as WHY it's causing your Noritsu software to close, that's going to be very difficult to figure out.

There could be possibly many different reasons:

What software/version was the TIFF saved from ?

maybe it's compressed, are there any "Smart Object" layers ?

Delete 1 layer, save it, try to print. - repeat until the machine stops restarting itself.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...