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line on prints from S1-II (film scanner)


Debb

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Hi there, I am having problem with my S1-II that having line(s) on prints after scaned films . All lines are at same positions and not visible from all prints - depends on colors, but visible from most of black & white prints. I have tried to clean up the unit, especially "the scanner dust prevention glass". however, didn't do any help at all. Can anyone help please? This wasn't happened before x'mas break until we reopened from this week (machine was off for 2 weeks).  :o :'(

I have attached 2 photos for review. Thanks!!

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