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3011 photo scaling problem


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Hello again...I have installed my 3011 and so far so good except... I am trying to print pictures - both via net order as well as from the terminal... When I crop them as 8x10 or 4x8 or whatever - the cropping is perfect on the screen - but when it prints - it looks like it is a little larger and I am losing some of the picture - like it is being zoomed... I have the paper channel set at 100% and to Cut mode - I've tried a couple of different modes (real size, etc) and cannot seem to get it correct... What am I missing? i'm sure it is simple - but cannot find the right adjustment to get these correct... Especially on 4x8 holiday cards - I am losing part of the design = primarilly the top of the card..Please help...thanks again all!!!

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