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HELP Noritsu white line bottom of pics


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We have a qss 2300, just bought it refurbished and are opening a one hour photo.  Problem:  The pictures print out with a white line on the bottom of each picture at the edge.  It is almost like the picture is not fitting on the paper leaving a thin white line on the border.  We really need help as we are wanting to open but cannot until we resolve this problem!!!

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