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We have been using synergy for our point of sale which has been great, But now with us here in New Zealand the govement is raising Gst from 12.5% to 15% in October and now synergy are wanting $1800.00 for the upgrade.

My feelings are that they unfairly profiteering from this increase that has been forced on to us.

They say that our version is not going to get a update and that we need to buy new modules to continue.

Does anyone have any thoughts or ideas on what we should do.

Thanks Richard  

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Dear Richard,

I am sorry but I think you did not deal with a software professional company. The tax rates are variable in all countries and I think a software provider must have that option that an enduser can changes the rates, prices or taxes at its own. so what I feel just for changing the tax rates, $1800 are not fare to demand. why don't you try some Indian company who made POS software specially for minilabs owner. Unfortunately I can not recommend here the name else Mr. Neil will think that I am promoting some companies here.  ;)

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