kioskguy Posted April 9, 2010 Report Share Posted April 9, 2010 We have had a customer print a big batch of photos by kiosk. At the end she decided on a DVD too, which we went to burn on a separate PC. Of course, there are super-important ones there! On completion of the DVD there were only 8 images and now the card will not read on anything! It's one of those 8gb beasties - notorious for errors. Tried recovery, but when the PC won't even recognise it what is there to do? Any ideas? Quote Link to comment Share on other sites More sharing options...
Ridge Posted April 9, 2010 Report Share Posted April 9, 2010 Lab archive..? Quote Link to comment Share on other sites More sharing options...
Denis Posted April 9, 2010 Report Share Posted April 9, 2010 Can I assume the customer had instant prints! and the order is not in the system? Have you tried reading the card on the kiosk that has the problem? as it is possible the access the card via windows from the desktop. Good Luck Quote Link to comment Share on other sites More sharing options...
kioskguy Posted April 9, 2010 Author Report Share Posted April 9, 2010 Yes, we got the picture images from the lab server archive. Problem is, the customer had lots of videos and the kiosk told us it would go over 3 CD's. Helpful staff said don't worry we'll burn it separately Card is not recognised on any PC via the desktop - nor kiosk. I know it's probably hopeless but you never know - someone may have found a trick Quote Link to comment Share on other sites More sharing options...
Colopt Posted April 10, 2010 Report Share Posted April 10, 2010 What type of card is it, SD? If so I would have thought you would be able to recover most if not all with the appropriate software. Have you tried any type of recovery software? There are a few listed in a similar thread under "digital", you might want to check them out. This is your typical nightmare scenario, people really don't realise the importance of what's on their memory card until something like this happens. Hope you can sort it out. Quote Link to comment Share on other sites More sharing options...
kioskguy Posted April 10, 2010 Author Report Share Posted April 10, 2010 Yes, it was an 8gb SD Panasonic. Usually you can recover, but in this case the PC does not even recognise the card has been inserted. Tried a couple of diiferent recovery softwares to no avail. Quote Link to comment Share on other sites More sharing options...
Big Dave Posted April 10, 2010 Report Share Posted April 10, 2010 That's too bad. I feel for you as we've had similar things happen before and couldn't do anything for our customer. Now, how about putting the card in their camera, and doing a format ? I know... very counter-intuitive. IF it's a newer Canon, DO NOT do a Low Level format, just a "regular" format. That'll get the card visible on your PC again, and then you can try the recovery. For their videos, if the card is "well used", you can kiss most of them good-bye. If it's a new card / new camera customer, you just might be able to salvage the videos as they'll most likely be written sequentially, and you'll have a higher success rate. Hope this helps. Quote Link to comment Share on other sites More sharing options...
kioskguy Posted April 10, 2010 Author Report Share Posted April 10, 2010 Thanks Big Dave - there is hope, so we'll try that. Have a good weekend Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.