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Epson 4990 problem


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My scanner baulked at scanning some old slides to-day.  Now the film option in the dialogue box has greyed out.  I have checked all the connections, uninstalled the software, reinstalled it, shut down and re-connected the scanner....but to no avail.  Have emailed Epson but could be days before I receive a reply.  So thought I'd try you knowledgeable people here.  Anybody with this type of scanner have any idea what the problem may be?

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