Frontier 370 Can Make Upkeep Prints But Not Print Normal Photos (Details Inside)

[everQuestion]

Good day to everyone. We currently have a Fuji Frontier 370 that works with a FMPC with no scanner. The HDD of the PIC stopped working (started making clicking noises and we made no clone of that HDD) and we had to get a new HDD and install the software from scratch. A good engineer we know gave us a GHOst (UC_V508_LPC_1_PIC)  and the MS01 Workflow (MS01_V3.0.0.61337.zip​) to work at it, but we started to get into trouble.

 

It seems that the Simon/Job Queue is not working properly. Sometimes, the FMPC does connect with the PIC but for some reason it doesn't connect most of the time. As a result, most times we send print orders and while it says that it's "printing" them, they just stay there and are not processed. The paper surface says its not Luster, its "Any Surface". The communication must be very wrong because its not happening right. We can make the Upkeep Print but not the normal prints. Its getting quite desperate and we already lost 9 days worth of work to this situation.

 

Is there a way around this kind of trouble? 

[everQuestion]

this is how we are stuck right now. it has been 1 whole week without work. if we dont solve this in 3 days, i think we will have to close down

[everQuestion]

Already installed the MS01 Server software 5 times today to no avail. I don't know what else to do or to check here. 

[everQuestion]

 

i think this is stopping the FMPC from reading the orders that come from the PIC. i want to enable or make communication possible again. i dont know what else to do

[ghn5ue]

First step would be to setup all the available paper sizes and surfaces.  You find this in the maintenance  menu called Direct Driver Setup I think.  Press Ctrl and click on it, then you are allowed to make changes.  

 

Did you have a floppy disk backup of the old installation?  If so that data can be recalled into the new installation, and may solve your problems.

[everQuestion]

Alright. It is a bit late but we skipped this problem doing this thing:

 

When we turned on the PIC, we waited for the DVD+RW to stop blinking and right after that, we turned on the FMPC. After that, the connection went smoothly thereafter.

 

I don't understand the science behind that but it worked for almost 7 months.