Kodak 8800 Cutter Jam Error

[LittleBlackDuck]

Hi all,

 

  I turned on my Kiosk this morning and my 8800 printer is giving me a "Cutter Jam" error as it goes through its start-up checks. This error halts the printer and cannot be bypassed. I checked the cutter head and it seems to move freely (ie not stuck) and I can't find any torn paper or other items that might be causing problems.

 

  Has anyone else had any experience with this error? Any quick tips you can give to possibly solve this without me needing to order new parts (or a new printer)? Unfortunately I don't have the service manual for this printer (or for the 6850) so don't have much else to go on for troubleshooting.

 

  Thanking you in advance.

 

Ducky 

[LittleBlackDuck]

...failing any insights, does anyone know the part number (or even better - where I could purchase) the cutter mechanism for the Kodak 8800 printer?