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E-1423 Downloading Image Processing Section Program Failed


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My hardisk was crashed and I had to reinstall all the software, 


used Toshiba tool to recover through the Recovery CD provided

Use Ai software 

use scanned back up floppy disk


everything installed properly but keep getting "E-1423 Downloading image processing section program failed"

what could be the problem pleas help please please!!!


Thank you

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