chris.photometro@gmail.com 0 Posted March 3 Report Share Posted March 3 I just received a new head today from a representative in Epson Poland. As soon as I opened it to see it I found that it had fresh diluted magenta ink in 6 of the 8 slots you see in the photo below. I was scared and immediately sent him an email and asked him why he sent me a used one. His answer was this .... {"We understand your disappointment, but explain it quickly. Cloud Digital is an authorized warranty service and dealer for Epson plotters. All parts are original and new, from authorized distributors. The print head sent to you is new and comes from an authorized Epson distribution. The Magenta color on the back of the printhead is the result of tests carried out by Epson. I repeat again. It is a new print head from authorized distribution. For example, in the new Epson heads for the SureColor SC-P6000 model, the middle channel is blanked and also flooded with Magenta ink."} As for the manufacturer's labels on spare parts: All labels from spare parts are removed by us due to our business policy. Why? Since people often do not know the part numbers, they only order a specific part, e.g. the pump for the Epson SC-P6000 plotter. And so that they do not look for the same part on the market for the second time (knowing the catalog number) at other supplier, understand? The next time, we assure you that we will not remove the labels when providing the part number of the part. Is this explanation sufficient for you? I wanted to ask you if what he claims is true Thanks https://drive.google.com/file/d/1F1tSmJq0iOheNPok9NHuX2Lb637ANaQP/view?usp=sharing, https://drive.google.com/file/d/1ICK6Afr0U6TFy-z5k1FXV-d-kBX3BB0z/view?usp=sharing, https://drive.google.com/file/d/1vma-Gu2FLc8kB1ttRI-gjq-kD7fGK02F/view?usp=sharing Quote Link to post Share on other sites
chris.photometro@gmail.com 0 Posted March 3 Author Report Share Posted March 3 Below in the photos is a damaged one of mine https://drive.google.com/file/d/1UBnvJtXjTWCOOJXRjw5S8LEEmypW546M/view?usp=sharing, https://drive.google.com/file/d/1e5pYtuPoVkMSO5uftUAwAD4GFTwZns1A/view?usp=sharing Quote Link to post Share on other sites
FUJI-MEDIA 1 Posted March 3 Report Share Posted March 3 Maybe this PH is good after all? Have you checked? Quote Link to post Share on other sites
chris.photometro@gmail.com 0 Posted March 3 Author Report Share Posted March 3 2 minutes ago, FUJI-MEDIA said: Maybe this PH is good after all? Have you checked? No. Because I got it and I put it aside. When the existing one breaks, Will replace it.... Quote Link to post Share on other sites
Minilab service 272 Posted March 3 Report Share Posted March 3 Seems print head is original. After testing Epson clean print head ( inside and outside ) . Print heads are made in China, so might be it was not cleaned well. On print head is only label with QR code and serial number. No labels with print head part there. Printer models and part number are only on the box. Printer head should be packed into plastic box. This plastic box is inside carton box. Do not know why to remove labels. Nothing to hide there. Here is SL-D800 and SL-D700 ( the same DX-100 ) print head Epson part number FA17020 ( Fuji part number FW16GFA17020 ) . Older part numbers - FA17000 and FW16GFA1700 . Quote Link to post Share on other sites
yokololo123 1 Posted March 3 Report Share Posted March 3 look like a new one... its ok. Quote Link to post Share on other sites
hivanov 6 Posted March 3 Report Share Posted March 3 That’s not magenta ink. It’s conservation fluid. All heads are filled with it in order to prevent it from damage in the time of storage its all fine. don’t worry Quote Link to post Share on other sites
chris.photometro@gmail.com 0 Posted March 3 Author Report Share Posted March 3 Thank you all for the answers. I will take deep breaths when I install it .... Quote Link to post Share on other sites
davidlam 31 Posted March 4 Report Share Posted March 4 @CHRIS, just sent 10 photos to your gmail to show you what should a BRAND NEW EPSON D700 should look like. DEFINITELY it is DRY PRINT HEAD, won't be WET for any teasing reasons. good luck with you PH warranty if you're not replacing it now.... 10 photo sizes too big to show here..excuse me all gentlemen Quote Link to post Share on other sites
purnomosetiawan 7 Posted March 4 Report Share Posted March 4 4 hours ago, davidlam said: @CHRIS, just sent 10 photos to your gmail to show you what should a BRAND NEW EPSON D700 should look like. DEFINITELY it is DRY PRINT HEAD, won't be WET for any teasing reasons. good luck with you PH warranty if you're not replacing it now.... 10 photo sizes too big to show here..excuse me all gentlemen yup, i've been replacing PH several times, get PH from Epson, all PH is dry, seal and labeled Quote Link to post Share on other sites
hivanov 6 Posted March 4 Report Share Posted March 4 More than 50 heads replaced here ... all of them had that reddish fluid one them. Sometimes is more sometime is less. Sometimes is dry sometimes is wet. Just picked up and opened one of my 10 new sealed heads that have in stock ... surprise it also has same reddish fluid marks on it. https://mega.nz/file/Dk8QQTRK#V97BxklWJd_AiwGPGE5rM6esWQ3oR28L1Vp9SvMLT4Q So it's completely normal. Official service centers doesn't have rights to sell parts to third party. Probably because of that labels are removed, so the part can not be tracked down from epson by serial number. Anyway you do not need to have serial number in order to replace it, just replace it. It's 15 min job. Quote Link to post Share on other sites
FUJI-MEDIA 1 Posted March 4 Report Share Posted March 4 It makes sense. Cloud Digital Maciej Talacha is not an authorized EPSON service center in Poland for D700 / D800 printers. They officially repair large plotters out of warranty. The stickers have been removed so that the true source of this PH cannot be checked. Quote Link to post Share on other sites
StruggleTech 1 Posted March 5 Report Share Posted March 5 Hi all, DX100 printer, Yellow print pattern wont plug out, the rest of the colour pattern are ok. Replace new printhead also have the same problem, only yellow print pattern clog. anyone face this problem before? Thanks! Quote Link to post Share on other sites
hivanov 6 Posted March 5 Report Share Posted March 5 If Yellow missing at all - not a single line on check pattern - > replace Left Ink Cartridge holder - part# 1619778 If partially missing (some line are there some not) and getting worse or not recover from head cleaning - > replace Capping Unit - part#1619765 Quote Link to post Share on other sites
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