sherif Magdy Posted July 3, 2021 Report Share Posted July 3, 2021 (edited) Hello, I just got a Frontier SP-3000 and when i try to scan 6x7 Negative i get this message “The film mask is not supported with this image export service” i adjusted the scan size to be 305 x 355.8 Please Help @Minilab service Edited July 3, 2021 by sherif Magdy Quote Link to comment Share on other sites More sharing options...
Minilab service Posted July 4, 2021 Report Share Posted July 4, 2021 Print size for 6 x 7 is correct. You have error about wrong scan service ( not about wrong print size ) . W-4112 means the selected film mask is not supported for the service. Need change mask, or select other scanning service. Probably you use old FDIA software. On scanner software ( A1 ) go to film carrier input check menu. Make sure, that you see attached mask correctly. If it is correct ( 6 x 7 ) then try to select different scanning service ( for example free export bmp ) , or on server ( C4/C5 ) add some new service ( need to set file format and base ) . More easy to scan, when installed MS software. There mainly used one service - HD scan. Then all films automatically scanned in .tif and saved on server. Can use these files, or on server change them ( set other file format and base ) . Server can be installed on modern computer running W10 64 bit. Write private message and I explain how to do it. sherif Magdy 1 Quote Link to comment Share on other sites More sharing options...
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