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Hi there, a film has gotten unattached in our machine we think and the v30 has said that the film has stopped. we can see the end of the film in the loading box, obviously there must be no way to save this film but how did this happen and what do we do now to prevent this happening again? For reference, we taped each side of the 35mm film as usual onto the leader card and loaded it the same way, no change.

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