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Frontier SP3000 - NC 100AY Auto carrier doesn't recognise frames


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after using the Frontier for a few months, the auto carrier started not properly recognising the frames: when I feed a film, then the carrier will get two half of the frames (the previous and the following frame), instead of properly scanning one entire frame. It used to happen only with underexposed films, but not it's basically always happening.

Is there any particular action I can take to fix this?

Thanks in advance for any help and support.



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