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Fuji Frontman print size error Sp500


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Hi, for my studio lab recently bought a new sp500 scanner with our computer running ms01 v3 I believe as well as operating with frontman. Currently experiencing an issue where I select the scanning size 8x12, I put the film in the scanner, once all frames are scanned, A1 software flashes up and in the scan correction screen the print size at the bottom has gone from 8x12 to 4x6. This occurs no matter the size I select in front man. If there’s a fix in the settings I can do than pay a technician to completely wipe and reboot the system it would be much appreciated as I run a solo studio and I already dropped a lot on what seemingly works in all other aspects. For further info I am printing the scans as a digital file and not to a frontier printing system.


any help is appreciated 

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