Supermarket Posted August 26 Report Share Posted August 26 Our Kodak G4 will not see apex machine on network no matter what I attempt. Can somebody offer any help or suggestions. Quote Link to comment Share on other sites More sharing options...
Kmit Posted August 27 Report Share Posted August 27 What is the configuration hardware and software Apex /G4/G4xl/G4xl2 of your store? if nothing G4/order station sees the apex you probably have a problem with pc Apex. Check the network cable or lan .Check if you can surf the internet directly from the pc Apex. Quote Link to comment Share on other sites More sharing options...
Supermarket Posted August 29 Author Report Share Posted August 29 On 8/27/2023 at 4:57 PM, Kmit said: What is the configuration hardware and software Apex /G4/G4xl/G4xl2 of your store? if nothing G4/order station sees the apex you probably have a problem with pc Apex. Check the network cable or lan .Check if you can surf the internet directly from the pc Apex. Hello, Silly mistake on my part. Did not input correct System Name on G4, connection now solid although now two new issues have come up: Firstly USB input on Kiosk will refuse to accept any USB sticks and secondly side scanner attached to G4 has vanished from input screen. Quote Link to comment Share on other sites More sharing options...
Paulprint Posted August 29 Report Share Posted August 29 Did you try going into the menu of the G4 Kiosk and configuring the usb? I have had that problem a few times and it normally sorts it out. Quote Link to comment Share on other sites More sharing options...
Supermarket Posted August 30 Author Report Share Posted August 30 11 hours ago, Paulprint said: Did you try going into the menu of the G4 Kiosk and configuring the usb? I have had that problem a few times and it normally sorts it out. Yes, many times........no go. Quote Link to comment Share on other sites More sharing options...
Supermarket Posted August 31 Author Report Share Posted August 31 Update: USB now working. All that is left is the missing scanner. Quote Link to comment Share on other sites More sharing options...
Kmit Posted August 31 Report Share Posted August 31 Tray to connect the scanner directly on the pc. You don't use horizontal ports from 1 to 5. Quote Link to comment Share on other sites More sharing options...
Renlie Posted November 13 Report Share Posted November 13 On 8/31/2023 at 10:01 AM, Supermarket said: Update: USB now working. All that is left is the missing scanner. Could you please share how you made it work? Quote Link to comment Share on other sites More sharing options...
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