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Totally Cyan color on the entire prints including unexposed paper


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Hello please I need your opinion about my problem on Qss 3701. 
Totally Cyan color on the entire prints including unexposed paper. I observed the laser beam going to exposure advance unit and noticed that Red straight horizontal beam suddenly appears upon sending one print from the software but the paper from magazine doesn’t start to advance. Please help what was the problem. Thank you for any assistance.

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J391435 is laser control pcb from QSS3501 PLUS and QSS3502 PLUS. J391435 and J391465 connectors are the same. J391435 has ARCNET hub and J391465 is without it. ( QSS37 does not need it ) .  Printing resolution on both models is the same ( main scanning 300 dpi, sub-scanning: 600 dpi ) . 

I think you can use J391435 instead of J391465 . Can't use J391465 instead of J391435 ( because J391465 doesn't have ARCNET hub and it is used on QSS35 ) . Upgrade minilab software ( for laser ) and read backup ( laser data ) . All settings will be restored. Then try to make daily setup and print customer photos.

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What is going when you try to print long length? Paper supplied full length? Picture printed, or not? Printed part of picture?

Standard QSS3501 PLUS/QSS3502 PLUS print length is 610 mm . If to install long length software then can print 914.4 mm length. Try install long print software for Noritsu QSS3501 PLUS/QSS3502 PLUS  ( or Fuji LP7100/LP7200 ) . Might be after that on your QSS37 can make 914.4 mm length print. 

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13 hours ago, Minilab service said:

What is going when you try to print long length? Paper supplied full length? Picture printed, or not? Printed part of picture?

Standard QSS3501 PLUS/QSS3502 PLUS print length is 610 mm . If to install long length software then can print 914.4 mm length. Try install long print software for Noritsu QSS3501 PLUS/QSS3502 PLUS  ( or Fuji LP7100/LP7200 ) . Might be after that on your QSS37 can make 914.4 mm length print. 

When going to print the 30x90, the order was processed and drive motor started running but the paper is not loading and nothing happened and still paper is not loading and the processor drive doesn’t stop and until you process another order to print but smaller sizes then it will print the smaller size but the 30x90 still waiting to print but not going 

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TECNOR, did you test QSS37 with J391435, or just wrote what you are not sure?

Long length software for QSS33 and for QSS35 is different. QSS33 long length software is to print 420 mm ( instead 356 mm ) . QSS35 long length software is to print 914.4 mm ( instead 610 mm ) .

QSS35 PLUS long length print software should be installed on the same computer, where installed EZ controller and QSS Printer.

Try on your QSS37 with J391435 print 610 mm length. If it will be printed then try to print 610.1 mm . If 610 mm will be printed, but 610.1 mm not then 36 inch  long length software might to help you.

You can use long length print software ( 36 inch ) , which is for QSS3501 PLUS, QSS3502 PLUS, Fuji LP7100, or LP7200. When this software installed QSS35 PLUS ( where is J391435 ) can print 914.4 mm. Without this software these printers can print only 610 mm .

 

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QSS35 PLUS where used J391435, the same software ( EZ controller + QSS Printer + Profile data ) when installed long length print software ( 36 inch ) can print 914.4mmm .
QSS35 PLUS where used J391435, the same software ( EZ controller + QSS Printer + Profile data ) without long length print software can print 610 mm .
On QSS3701 where now installed J391435 need to print 610 mm and 610.1 mm length pictures. If 610 mm printed and 610.1 mm not then can try to install long length software. Of course I'm not sure that it help, but need to try. 

Long length print software for Qss-35 ( not PLUS ) Is not the same as it is for QSS33. They are different. Can see it during software instillation, or on screenshots, which are on instillation manuals. 

Long Length Print Creation Software ( 36 inch ) - QSS35 PLUS ( to install on QSS Printer ) 
Long Length Print Creation Software ( 36 inch ) -QSS35 not PLUS ( to install on QSS35 system software )
Long Length Print Creation Software - QSS33 ( to install on QSS33 system software ) . Software has not part number ( can buy only with long length print kit ) .

Edited by Minilab service
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First without long length software try to print 610 mm and 610.1 mm length pictures. Tell they were printed, or not.

Long length software works with software ( QSS - Printer ) . QSS Printer software controls boards. Laser pcb also. Might be when QSS-Printer see installed long length it allow laser control pcb to print 914.4 mm. As I told before QSS-Printer connected to QSS35 PLUS allows to print only 610 mm length. When on computer installed Long Length Print Creation Software ( 36 inch ) and QSS Printer see it software allows to print 914.4 mm length.

Long Length Print Creation Software ( 36 inch ) - QSS35 PLUS ( to install on QSS Printer ) has part number and can be purchased separately. It is not very expensive. Might be you used part number for QSS35 PLUS long length print creation kit ( software + all plastic and metal parts ) . 
If to buy not from Noritsu it is possible to buy this software cheaper. Just need to ask.

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24 minutes ago, Minilab service said:

First without long length software try to print 610 mm and 610.1 mm length pictures. Tell they were printed, or not.

Long length software works with software ( QSS - Printer ) . QSS Printer software controls boards. Laser pcb also. Might be when QSS-Printer see installed long length it allow laser control pcb to print 914.4 mm. As I told before QSS-Printer connected to QSS35 PLUS allows to print only 610 mm length. When on computer installed Long Length Print Creation Software ( 36 inch ) and QSS Printer see it software allows to print 914.4 mm length.

Long Length Print Creation Software ( 36 inch ) - QSS35 PLUS ( to install on QSS Printer ) has part number and can be purchased separately. It is not very expensive. Might be you used part number for QSS35 PLUS long length print creation kit ( software + all plastic and metal parts ) . 
If to buy not from Noritsu it is possible to buy this software cheaper. Just need to ask.

30x61 can print. Longer than 61cm can not.

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27 minutes ago, Minilab service said:

First without long length software try to print 610 mm and 610.1 mm length pictures. Tell they were printed, or not.

Long length software works with software ( QSS - Printer ) . QSS Printer software controls boards. Laser pcb also. Might be when QSS-Printer see installed long length it allow laser control pcb to print 914.4 mm. As I told before QSS-Printer connected to QSS35 PLUS allows to print only 610 mm length. When on computer installed Long Length Print Creation Software ( 36 inch ) and QSS Printer see it software allows to print 914.4 mm length.

Long Length Print Creation Software ( 36 inch ) - QSS35 PLUS ( to install on QSS Printer ) has part number and can be purchased separately. It is not very expensive. Might be you used part number for QSS35 PLUS long length print creation kit ( software + all plastic and metal parts ) . 
If to buy not from Noritsu it is possible to buy this software cheaper. Just need to ask.

I’m afraid to buy this Long print creation software because it’s not sure if it will really work with Qss37

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If printer with J391435 can print 610 mm, but can't print 610.1 mm then long length software instillation should help you. Only when this software is installed on QSS Printer QSS35 PLUS can print 914.4 mm.

You have these possibilities :
1. Make prints up to 610 mm . Do not need change board and do not need to install long length software.
2. Leave J391435 board and install Long Length Print Creation Software ( 36 inch ) for QSS35 PLUS . Hope after that can print longer than 610 mm. Of course not sure.
3. Find QSS37 laser pcb ( J391465 ) and change it. Do not need to install any software.

J391465 board used on  QSS37 ( not HD ) , Fuji models ( from LP7500 to LP7900 ) and QSS3800 . It is hard to find these models disassembled  for parts.
On QSS37 HD models and QSS3801 used different board ( J391523 or JA00051 ) . 

Just to test on QSS Printer software connected to QSS3701 HD installed Long Length Print Creation Software ( 36 inch ) for QSS35 PLUS . I see this software and it works. No any error messages. Of course no any changes after that. QSS3701 HD has original laser control pcb. With installed long print software and without it printer makes 914.4 mm length prints.

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1 hour ago, Minilab service said:

If printer with J391435 can print 610 mm, but can't print 610.1 mm then long length software instillation should help you. Only when this software is installed on QSS Printer QSS35 PLUS can print 914.4 mm.

You have these possibilities :
1. Make prints up to 610 mm . Do not need change board and do not need to install long length software.
2. Leave J391435 board and install Long Length Print Creation Software ( 36 inch ) for QSS35 PLUS . Hope after that can print longer than 610 mm. Of course not sure.
3. Find QSS37 laser pcb ( J391465 ) and change it. Do not need to install any software.

J391465 board used on  QSS37 ( not HD ) , Fuji models ( from LP7500 to LP7900 ) and QSS3800 . It is hard to find these models disassembled  for parts.
On QSS37 HD models and QSS3801 used different board ( J391523 or JA00051 ) . 

Just to test on QSS Printer software connected to QSS3701 HD installed Long Length Print Creation Software ( 36 inch ) for QSS35 PLUS . I see this software and it works. No any error messages. Of course no any changes after that. QSS3701 HD has original laser control pcb. With installed long print software and without it printer makes 914.4 mm length prints.

First of all, my printer is QSS 3701 not HD. The original LCB is J391465 but defective that’s why I put J391435 from QSS35 but longer than 610mm does not print. 
Secondly, I don’t have long print creation software to try on my QSS37 using J391435 laser control board. It is not advisable to purchase the software if it is not compatible to QSS37. I rather buy the right laser control board J391465 than to gamble buying the software.

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I know, that your minilab is not HD. Long length software works with QSS Printer ( not with minilab ) . I installed long length software just to test. It works and do not disturb software and printer. The same would be if to install on QSS3701 ( not HD ) , when board original ( J391465 ) .

On QSS3501 PLUS with J391435 without long length software can print only 610 mm.
On QSS3501 PLUS with J391435 when installed long length software can print 914.4 mm.

I would try install software. It is chance, that QSS3701 with J391435 can print 914.4 mm. Your can choose what is the best for you. You can print 610 mm and search working J391465 .

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10 minutes ago, Minilab service said:

I know, that your minilab is not HD. Long length software works with QSS Printer ( not with minilab ) . I installed long length software just to test. It works and do not disturb software and printer. The same would be if to install on QSS3701 ( not HD ) , when board original ( J391465 ) .

On QSS3501 PLUS with J391435 without long length software can print only 610 mm.
On QSS3501 PLUS with J391435 when installed long length software can print 914.4 mm.

I would try install software. It is chance, that QSS3701 with J391435 can print 914.4 mm. Your can choose what is the best for you. You can print 610 mm and search working J391465 .

If I can get a very reasonable price for the software then I can gamble with that. As of now I’m happy that my printer is working right now and satisfied with the 30x61 maximum size. These days very seldom asking for longer than 60cm. I can wait to have the original laser control board if lucky enough to find cheap ones.

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