SP200 SCANNER DOES NOT TURN ON, ONLY THE COMPUTER - ERROR MESSAGE E-1423

[SaymonFTL]

Hello everyone, for some time my scanner would only turn on if I tapped the left side, but a few days ago it simply stopped working and only the computer turns on, and to get the monitor to work I have to plug it in using an external power outlet. When trying to load the Fujifilm software, error message E-1423 appears (Failed to download the program from the image processing section). Could someone help me? Thank you.

[Minilab service]

Probably you have SP2000 ( not 200 ) .

Computer to 230 V a.c is connected directly. Monitor is connected through relay K1 . Through this relay connected DC power supply. Look is K1 ON, or OFF. 

K1 connected to connector PWR4 ( pin 6 and pin 7 ) on PWR20 board. Look if you see 24V d.c. voltage ( connector PWR3 - between contacts 1 and 2 ) .

If 24V missing then look if you have 230V a.c on PW3. PW3 is connected to 230 V a.c.  through fuse CP3 . 

If on PW3 you have 230V a.c , but on connector PWR3 missing 24 d.c then faulty sub power supply unit.

 

[SaymonFTL]

Thank you very much for the tips, I will do the tests tomorrow and come back here with feedback.

Edited November 20, 2025 by SaymonFTL

[SaymonFTL]

On 19/11/2025 at 20:08, Minilab service said:

Provavelmente você tem o SP2000 (e não o 200).

O computador está conectado diretamente à rede de 230 V CA. O monitor está conectado através do relé K1. Através deste relé, está conectada a fonte de alimentação CC. Observe se K1 está LIGADO ou DESLIGADO. 

O K1 está conectado ao conector PWR4 (pinos 6 e 7) na placa PWR20. Verifique se há tensão CC de 24 V (conector PWR3 - entre os contatos 1 e 2).

Se estiver faltando 24V, verifique se há 230V CA no PW3. O PW3 está conectado a 230V CA através do fusível CP3. 

Se você tiver 230V CA no conector PW3, mas estiver faltando 24V CC no conector PWR3, então a fonte de alimentação secundária está com defeito.

 

First of all, I would like to thank you for the previous tip, because the technician ran the tests and concluded that the secondary power supply (model Densei Lambda JWS50-24/R) is indeed defective. However, the technician said he cannot repair it. I would like to know if you repair this type of power supply or if you have the contact information of a reliable seller so that I can buy another power supply for my scanner? Because the model I found online is the JWS50-24/A. And I don't know if it might be compatible with my scanner in any way.

[Minilab service]

JWS50-24/R and JWS50-24/A are different. JWS50-24/R has remote control and JWS50-24/A is without it.

I can repair this power supply, but I think you far from me. Sending both way might be more expensive, than other power supply.  If you can't repair power supply I can offer working JWS50-24/R .

[Minilab service]

If I understand well on sub power supply unit you have 230V a.c. input, but do not have 24V output. Ask your engineer to check if you have PWR3-ON signal. It should be on sub power supply unit small plastic two pin connector, connector PWR3 pin 3 and PWR10 pin 1.  PWR3-ON signal should be about 5V ( PWR10 pin 1 ) .
If you have input ( 230 V ) and PWR3-ON signal , but do not have 24V output then power supply is faulty.