'confirm the media drive setting' error (Tiff scan , HS-1800)

[foolsgoldfilm]

Hello.  I've set up a new print channel for Hi-res Tiff scans. (previously all print Chanels were jpeg)

to set it up I had copied and pasted one of the existing working jpeg print channels into a new Channel (it's how I've always set up new print channels, with no issues).  

in this case then changed to tif output. 

But for this new tiff print channel, receive the attached error after scanning the order.  

Can someone please let me know how to correct this, so scans will save to same hard-drive location as my jpeg scans?

Much appreciated ! 

[Dave S]

There is nothing attached!

Check each tab in your output media settings, something is set incorrectly.

[foolsgoldfilm]

19 hours ago, Dave S said:

There is nothing attached!

Check each tab in your output media settings, something is set incorrectly.

Thanks Dave.  looks like I am at my attachment quota so the image won't display. the error itself says:

"date could not be written to the media
Confirm the media drive setting
Had disk Drive" 

Within print channel menus there's nothing obvious that's different for my tiff than to the jpegs, which are all saving fine

where else should I check the  output settings please?    

Edited February 21 by foolsgoldfilm

[Dave S]

F, Management Tool, System Management, Output Media. Choose the TIFF setting, in the Writing Setting Tab set your save path correctly.

[foolsgoldfilm]

3 hours ago, foolsgoldfilm said:

Thanks Dave.  looks like I am at my attachment quota so the image won't display.  will work that out and come back here 

regarding the error - I've looked around all settings in the print channel menus and can't find anything relevant - only output media (set to jpeg or tiff, I chose tiff)  - where else should I check the  output settings?     Within print channel mens there's nothing for my tiff that is different to the jpeg, which are all working. 

OK great - I'm sure that will be it - will change tomorrow when back .  Thanks very much 

[foolsgoldfilm]

On 2/21/2026 at 9:41 PM, Dave S said:

F, Management Tool, System Management, Output Media. Choose the TIFF setting, in the Writing Setting Tab set your save path correctly.

Hi Dave just reporting back this is all working, and appreciate the help!