QSS-370 clipping highlights

[Lumentation]

Hi all, 

Our lab recently replaced our QSS-330 with a QSS-370. We use Fuji Crstal Archive paper in tandem with Fuji RA chem as we did with our 330. The 370 is currently our only printer in our lab.

The Problem:

• Highlights on our photos are reduced to flat white/pinkish patches. 

Tests Done and Measures taken as of 10/1/26:

• ALL chem changed out at LEAST once
• Exposure Center Adjustment 
• Exposure Magnification Adjustment
• Highlight Balance Adjustment 
  • Test is very pink toned
  • Colorimeter will not read printed test
• Highlight Balance Adjustment (MANUAL)
  • Reduced Magenta Levels across the board
• Re-did the Initialization for the paper type
  • also re-registered the cartridges

See photo examples in google drive for a better understanding of the issue. Photo Examples HERE

Please share any ideas about next tests or steps we can take! We are eager to solve this as soon as possible.

Cheers,

Lumentation Team

[TECNOR]

First, your minilab is Noritsu or Fuji Frontier.

Noritsu dont have minilabs Qss-330 and Qss-370.

Noritsu have for example  Qss-3300  or series Qss-3701 and many others.

 

[TECNOR]

You need check plate calibration.

[Balázsovics]

17 hours ago, Lumentation said:

Hi all, 

Our lab recently replaced our QSS-330 with a QSS-370. We use Fuji Crstal Archive paper in tandem with Fuji RA chem as we did with our 330. The 370 is currently our only printer in our lab.

The Problem:

• Highlights on our photos are reduced to flat white/pinkish patches. 

Tests Done and Measures taken as of 10/1/26:

• ALL chem changed out at LEAST once
• Exposure Center Adjustment 
• Exposure Magnification Adjustment
• Highlight Balance Adjustment 
  • Test is very pink toned
  • Colorimeter will not read printed test
• Highlight Balance Adjustment (MANUAL)
  • Reduced Magenta Levels across the board
• Re-did the Initialization for the paper type
  • also re-registered the cartridges

See photo examples in google drive for a better understanding of the issue. Photo Examples HERE

Please share any ideas about next tests or steps we can take! We are eager to solve this as soon as possible.

Cheers,

Lumentation Team

What's the exact brand and type of developer you use? It sounds to me like it's unseasoned, highlights get a tint when the developer is too active

[Lumentation]

On 10/1/2026 at 8:42 PM, TECNOR said:

First, your minilab is Noritsu or Fuji Frontier.

Noritsu dont have minilabs Qss-330 and Qss-370.

Noritsu have for example  Qss-3300  or series Qss-3701 and many others.

 

Our Lab is Noritsu - We have QSS-3701

[Lumentation]

On 10/2/2026 at 12:41 PM, Balázsovics said:

What's the exact brand and type of developer you use? It sounds to me like it's unseasoned, highlights get a tint when the developer is too active

We use FujiFilm Digital RA Pro P1-R Developer Replenisher. We used starter when we filled the machine initially, is there another step we should take to season the dev? 

[TECNOR]

currently what software version you have installed 

Ez Controller ?

QSS-Printer ?

Profile ?

Do you have installed old version or new versions?

if you have new versions its possible you have bad plate calibration or head colorimeter damaged.