Not at all I didn't change my user name or bad behaviour, yutas only complained that I repeated questions but the issue is all he said have done some while still waiting for the engineer to come around cos most of them are afraid of some processes like the laser beam alignment, so we can complete the remaining process to be sure of what we are doing before concluding on buying all new softwares and upgrading the 37, but I encountered this error on our Qss 3212,pls assist me let me let me know what to do, am sorry if I offended you guys, pls assist me